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Customer Service Representative

Location : Norwalk, CT
Job Type : Direct
Hours : Full Time
Required Years of Experience : 1-2
Required Education : BA
Travel : No
Relocation : No

Job Description :

Job Description: Customer Service Representative


 


A cutting edge natural products company is searching for a customer service representative, sales experience a plus.


 


 


General Responsibilities:


· Strong phone speaking skills


· Enjoys helping people


· Ability to up-sell


· Interest in health and alternate medicine a plus


 


 


Specific Responsibilities:


· Taking orders and supporting customers on the phone , via


the website or through on line chat program


· Some data entry


· Handling customer complaints and questions


· Customer order tracking and resolutions


· Strong team player


 


Required Qualifications :
Excellent verbal and written communication; service orientation; critical thinking, active listening. Ability to multitask including ability to learn/understand/navigate multiple software applications including those web bas
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