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Research Content Specialist

Location : Stamford, CT
Job Type : Temp/Contract
Compensation : 18.00 USD/HOUR
Hours : Full Time
Travel : No
Relocation : No

Job Description :
Ridgefield One is a Technology Staffing Agency.  Our client Gartner is one of the Top 100 Places to Work in America.  We are seeking a Research Content Specialist for a six month contract position in Stamford, CT.

 

The role’s primary responsibilities will be to support the Gartner inquiry team in North America. Responsibilities will include email box monitoring, Service Request Creation, Routing of Requests, and Crediting Analyst. They will be based in the Fort Myers or Stamford office and work 8-5pm. Individual will manage a shared email box and enter information into a database that tracks interactions between Gartner and its clients. The individual will anlayze the data to check on the timeframe for interactions to be followed up on and end results as well as additional interaction analysis. Some responsibilities will also require the individual to route e-mails and tickets.

They would be supporting a team with these responsibilities:
Responsibilities:
Processes, tracks and schedules client (internal & external), prospect or vendor requests for analysts' time to ensure appropriate analyst(s) is/are aligned with the requested engagement, whilst managing timely communication to all parties.
•Accountable for content knowledge expertise in assigned technology area(s)
•Collaborate with internal business partners such as Sales and Research analyst community to better understand client/prospect/vendor needs.
•Adhere to internal RES processes to ensure a positive experience for the client/prospect/vendor and increased operational efficiencies.
•Remain abreast of updates to assigned core topics, published research and analyst agendas to enhance ability to service Inquires, Proof of Concepts (POC) and Vendor Briefing (VB) requests.
•Responsible for verifying that the client/prospect/vendor requests meet the minimum criteria for service and support in adherence to standard Gartner policies.
•Maintain a clearly documented audit trail of all analyst engagements to ensure proper usage reporting and analyst utilization.
•Provide the Research Team Manager and/or the analyst with detailed insight in advance of the client/prospect/vendor engagement to ensure they are prepared and set up for success.
•Build and maintain strong relationships with analysts, Sales, Client Partner Group and Vendor/Analyst Relations community to increase effectiveness in the role.
•Utilizes Senior RCS and RES Managers as a point of escalation for problematic requests or unknown topical coverage areas.        

 
Required Qualifications :
       

 

 

Ridgefield One provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, disability, or genetics. In addition to federal law requirements, Ridgefield One complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities or client worksites. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 
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